Return and Exchange Policy – Raworiya

Introduction

At Raworiya, we understand that sometimes you may need to return or exchange an item. This Return and Exchange Policy outlines the terms and conditions under which we accept returns and exchanges.

 

Return Policy

• Returns are accepted within 7 days of delivery.

• The product must be in its original condition with all labels and tags intact.

• The product must not have been worn or used.

• The product must be returned in its original packaging.

Exchange Policy

• Exchanges are accepted within 7 days of delivery.

• The product must be in its original condition with all labels and tags intact.

• The product must not have been worn or used.

• The product must be returned in its original packaging.

 

Return and Exchange Process

• To initiate a return or exchange, please contact our customer support team at support@raworiya.com or through our website.

• Please provide the order number and the reason for the return or exchange.

• We will provide a return shipping label and instructions on how to proceed.

 

Return Shipping

• The customer is responsible for the cost of return shipping.

• The product must be returned in its original packaging and with all labels and tags intact.

 

Exchange Shipping

• The customer is responsible for the cost of exchange shipping.

• The product must be returned in its original packaging and with all labels and tags intact.

 

Refunds

• Refunds will be issued in the form of store credit.

• The store credit will be valid for a lifetime.

• The credit will be for the sale amount of the returned products.

• Shipping costs will not be credited back in any case.

 

International Orders

• International orders are not eligible for returns or exchanges.

• If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and customs charges.

• We do not facilitate reverse pick-ups for international orders.

 

Damaged or Defective Products

• If you receive a damaged or defective product, please contact our customer support team at support@raworiya.com or through our website.

• We will provide a replacement or a full refund, depending on the situation.

 

Misprints and Color Differences

• Misprints and color differences from website images are not considered damaged products.

• We only sell handcrafted products, and these are all signs of authenticity.

 

Shipping Charges

• Shipping charges are non-refundable.

• The company holds the authority to make the final decision in any case.

 

Return and Exchange Request Process

• Visit the link provided to request a return or exchange

• State the return reason and select the item to be returned along with images in case of any defect/damages.

• A return pickup will be initiated for orders within India.

• Ensure all tags and labels are intact, and the product is unworn.

• Return or Exchange requests for orders placed using a store credit will be rejected.

 

Store Credit

• A store credit will be issued within 24 hours after the order is picked up.

• The store credit is valid for a lifetime.

• The credit will be for the sale amount of the returned products.

• Shipping costs will not be credited back in any case.

 

Refund Timeline

• Refunds will take approximately 20-25 working days.

• Please note that we only do money refunds in case of wrong or damaged products being delivered. In any other case, a refund is made only in terms of store credit.

 

Contact Us

• If you have any questions or concerns about our Return and Exchange Policy, please contact us at support@raworiya.com or through our website.

I hope this rewritten content meets your requirements.